Training Tips on New Equipment

Equipment Essentials

4 Tips For Training Staff In the Use Of New Equipment

Regardless of what type of business you’re running, there is going to come a time when you’re going to buy new equipment—and that, fortunately or unfortunately, also means new training for your staff.

Need a game planWe’ve all heard horror stories of companies that tried, and failed, to implement and integrate new technology successfully. But we also know that not every business has the time or resources for major training operations. So how do you go about finding the middle ground? How do you find a way to get your staff trained adequately without breaking the bank or diminishing the quality of the customer’s experience?

Here are 4 tips that might help.

1… Get core personnel trained quickly

Train the trainerIt might be tempting to just run the new equipment by yourself if you own and operate a small business—but this can quickly bog you down and lead to frustration for both you and your employees. For best results, decide who’s going to be running the equipment the most—and train them first. Then, you can rely on them to train other people—thereby taking some of the work off of your hands.

2… Don’t try to throw employees into the mix without adequate training

One of the biggest complaints I’ve heard from employees is that they don’t get enough training in their position at first—which leads to frustration, stress, and longer wait times for customers.

I’ve also heard a lot of customers complain about not always getting experienced, trained employees to help them.

To remedy this problem, try to avoid thrusting employees into jobs with new equipment before adequate training has been provided. Not only will this make the workplace a more positive place, but it will also be safer and result in higher customer satisfaction.

3… Keep additional training materials available

Training DocumentationIf the equipment is especially difficult or complicated to use, make sure that everyone knows where to locate the training manual and/or any instructional materials that you have that might be able to help if they get into a jam. What if they push the wrong button, but don’t have anyone around to get help from? Such a situation could quickly become frustrating and time consuming—and valuable time could be wasted as the employee searches blindly for an answer without knowing where to look.

On the flip-side, keeping training materials and/or manuals within easy reach could save a lot of energy if something goes wrong.

4… Remember that some people may be more suited to particular tasks than others

Figuring out which employees to train first could mean the difference between a stress-free integration and a nightmare when it comes to buying and utilizing new equipment. Everyone has different skills and talents—and there’s a very good chance that there are one or two members of your team who are especially well-suited to the new position you’ll need filled.

Regardless of how you choose to fill this position, remember to take into account that everyone is different, and that some people will tend to have more of an affinity for certain types of jobs.

In conclusion

Buying and integrating new equipment and technology is a big step for every business—but it’s important to keep in mind that some planning and forethought will be necessary to keep things running smoothly. Try not to just throw things together at the last minute. Planning, patience, and training will yield the best results for your time and effort—so when it comes to training, try to remember that your employees really need you to make sure that they

Discussing Dishwashers: Part 2 of 2

Equipment Essentials

In our previous post on dishwashers, we talked about some of the different types of dishwashers that you could choose from for your business—but in this post, we’re going to focus more on how to pay for them.

Dollar ScalesThe food service industry is a tricky industry to succeed in. There are a lot of challenges that need to be dealt with on a consistent, recurring basis—and sometimes these challenges are monetary. To put it simply, you might not always have a ton of cash on hand. If you’re facing any kind of financial challenge whatsoever, then figuring out how to buy even a smaller dishwasher might be causing you to feel some pressure.

Obviously, you need this for your business—but spending the money right now might not seem feasible.

So what can you do?

In this post, we’re going to look at three different purchasing options that you could use to pay for your new dishwasher—and we’re going to talk about why some of them might be a bit more advantageous for businesses that don’t have a ton of cash capital on hand.

Cash, loan, or lease?

This is probably the biggest question that you’re going to ask yourself after you’ve found the right dishwasher for you. Should you pay cash, should you lease it, or should you take out a loan and make payments on it? These obviously come with their own sets of advantages and disadvantages, but you may find a loan or a lease to be more advantageous in the long run—and here’s why.

Honestly, we all know that buying outright with cash would be easier—if the cash was available to spend. But the problem with this is that, in most situations, businesses don’t have a huge pool of capital just sitting in reserve. Even if you have enough cash on hand to buy a dishwasher outright, you may find that spending it will leave you vulnerable to possible unforeseen expenditures that may come up later.

Lease Vs. BuyThis is where loans and leases come in. Leases may or may not come with a possible ‘lease to own’ option at the end, but many of them do—giving you the ability to make decisions about your future a bit later on while still getting to make use of the equipment in the meantime.

Loans can offer similar advantages—though they tend to be a bit more difficult to get sometimes, depending on who you’re getting them from. You may have to jump through a few hoops to get a loan, while leases can often be obtained very easily.

Which is the best for you?

If you already have outstanding credit and don’t mind going to a bit more trouble, then a loan may be able to offer you a really good interest rate. But if ease of use is what you have in mind, then a lease might be a better option for you in most cases.

If you have enough cash on hand to purchase your dishwasher without fear of running too low on funds, then buying the equipment outright might be an option to consider—but remember that buying outright ties up a lot of capital, and that leases or loans give you more money to work with now because they don’t require you to spend all of your savings. All you’re responsible for is a simple monthly payment—which can be budgeted in and planned on.

At any rate, try not to put off your purchase for too long. If your current dishwasher is on the fritz, then don’t wait until it breaks down completely to buy a new one. Remember… this is a piece of equipment that you need on a day to day basis. Trying to work for even one or two days without it could prove disastrous!





Dishwasher Buying Guide

Equipment Essentials

Discussing dishwashers—part 1 of 2

Dishwashers are definitely an important part of any kitchen. Whether you run a small café, a large restaurant on a busy boulevard, or a university kitchen where you need to feed thousands of students on a daily basis—you’re going to need a time saving and affordable way to get your dishes clean.

Dish StackThere simply isn’t enough time or money, in most cases, for businesses to pay someone to do all of those dishes by hand—which is why dishwashers are considered such a necessary piece of equipment in the food service industry.  But how do you go about choosing the right product for your business or establishment? How do you avoid buying something that won’t work for you?

These are great questions—and to answer them, we’re going to spend some time really discussing dishwashers and the process of buying them on an in-depth level.  To get things started, let’s talk about the basics.

Which type of dishwasher should you buy?

This is probably the first question that you’re going to ask—and for good reason. Figuring out exactly which dishwasher would serve you the best is half of the struggle—so we’re going to spend a bit of time talking about the different types that you have to choose from.

A Door Dishwasher

This type of dishwasher uses what many call a ‘dump and fill’ system. This means that the washer itself is filled with clean water, which is then ‘dumped’ down a drain after the cycle is complete. These types of dishwashers can be used in commercial applications where you need to wash somewhere between 60 and 130 racks of dishes per hour. It’s also important, for this type of a dishwasher, that all food particles are removed before you load the dishes—as having food particles swishing around isn’t necessarily sanitary.

Glass DishwasherGlasswashers

These types of dishwashers are very popular in bars. They’re generally mounted under the counter, and most are capable of washing up to 2,000 glasses per hour. They’re a fantastic way to keep things moving in the front without having to spend a ton of money on a larger dishwashing system—though they don’t really work with plates, bowls, pans, etc.

An Undercounter Dishmachine

Contrary to popular belief, undercounter dishmachines don’t actually ‘wash’ the dishes. They merely sanitize them—meaning that you’ll have quite a bit of prep-work to do before the dishes make their way into the machine.

This piece of equipment can be useful for many different situations. A juice bar or a small café are just two examples of businesses that might be able to use it to great effect. If your business is simply too small for a door dishwasher, then this smaller piece of equipment can be a great way to fill the gap.

A Conveyor Dishwasher

This type of dishwasher would tend to be more popular with commercial kitchens that serve more than 1,000 meals during each meal rush. Hotels, large kitchens, and university cafeterias may all be likely candidates for a piece of equipment like this.

Flight Dishwashers

This is a term used to describe the largest commercial dishwashers. They’re usually designed like a conveyor machine, and contain a moving belt that you place dishes onto. They can wash as many as 14,000 dishes per hour—so this type of system is usually reserved for the largest and most demanding of applications.

Brand ConfusionDeciding what to buy

Figuring out which one of these types will work the best for you probably depends mostly on the size of your business. Do you own a small coffee shop? Do you run a large kitchen in a hospital? Do you own a thriving bar downtown?

You’d probably do well to figure out how many racks of dishes you wash per hour, and then buy something that can handle a little more than that—just to make sure that you’re covered for things like holiday rushes, promotions, and unusually-busy days or nights.


Equipment Essentials – Electric Deep Fryers

Is it time to replace your electric deep fryer?

For many businesses, the deep fryer is an essential part of the kitchen. And like any other piece of equipment, it too can be prone to breaking down.  But how do you know if your problem is a simple fix or a sign that it’s game over?

Well, here are a few tips that might help you to be able to spot the difference.

What if the fryer won’t heat up?

This is obviously a big problem—because if a fryer won’t heat up, it’s literally not going to help you at all. A fryer that doesn’t fry is basically a glorified oil-holder—and it will just take up space in your kitchen.  But believe it or not, this problem doesn’t always indicate that it’s time for a replacement!

Deep FryerIf your oil overheats, it might trip the reset button—which should be located on the back of the unit. Pressing this should reset everything and get you back into business. If this doesn’t work, then there’s a chance that your thermostat has gone bad.

Replacing your thermostat, in this case, should be the next plan of action. If that doesn’t work, then you might need to look at the heating element. If you replace the heating element, however, and the fryer still doesn’t work, then it might be time to start shopping for a replacement—because the odds of you fixing the problem without spending a lot of money are pretty slim.

Other possible reasons to replace your fryer

One of the main problems that tends to come up with electric deep fryers is with the wiring. If the wiring starts to get too old or too worn, there’s a good chance that you’re going to start experiencing breakdowns. This can be complicated, because sometimes the fix is easy—while at other times, the problem might be difficult to track down without a lot of effort and troubleshooting.

Repair bills for projects like this can quickly shoot through the roof—which is why leasing or buying a new electric deep fryer might be a better idea if your model is becoming especially problematic.  Physical damage to the fryer itself can also have an impact on its performance. Dents, major scratches, and other physical signs of wear (broken buttons, cracked displays, loosening bolts, etc.) can also take a toll on your fryer’s effectiveness, and may require you to really weigh the cost of repairs against the cost of a new model.

In some cases, you can get quotes to help you make your decision—especially if you have a good service company in your contact list.  But even so, sometimes the damage simply goes too far—and even if you could repair the unit, you need to take into account how much more time you’ll have until it breaks down again.

Lease Vs. BuyIf a fryer continues to break down on a semi-regular basis, causes hold-ups, or otherwise slows down your production costs, you need to take into account not only the cost of the repairs, but also the loss of business.  Sometimes, it just makes sense to buy or lease something new so that reliability won’t be an issue.

Remember—in the restaurant industry, consistency is a key element to success.  If you can’t rely on your equipment, then you’re going to face much larger problems than fryer downtime. Customers might get agitated at delays, may not return, and may even tell other people about their negative experience.  Breakdowns might not always be avoidable—but it’s always a good idea to think about the bigger picture when determining whether or not you should invest in something new.

Parts Washer Buyers Guide

Equipment Essentials Series

Parts Washers: The main difference between manual and automated systems

Parts washers are basically pieces of equipment that aid you in cleaning machine parts. If you have a part that’s got layers of grease or build-up stuck to it, then you’re probably going to want to clean it before you put it back on—and this is where parts washers come in.

Garage MechanicBasically every garage or shop is going to need one—but buying one is sometimes more complicated than you might think. The biggest choice you’ll probably face is whether to buy an automatic or manual parts washer—so this is what we’re going to talk about in this blog post.

Believe it or not, this choice might not always be quite as clear-cut as you may think. So in this post, we’re going to break down the benefits and advantages and try to help you navigate this initial, yet very important decision.

Manual parts washers

The main advantage to manual parts washers is that they’re much less expensive. They generally consist of some sort of basin that you then fill with cleaner. Cleaning parts basically consists of washing them in the cleaner with your own two hands. When the cleaner gets too dirty, you flush it and refill it.

That’s really all there is to it.

The main disadvantage to this type of a washer, however, is that it requires your constant time and attention. If you aren’t personally operating it, then parts aren’t going to get cleaned. Of course, if you have a ton of parts to clean during the day, you might find yourself spending too much time at the washer and not enough time on other things—which is why most professionals recommend that you upgrade to an automatic parts washer if you’re spending more than 45 minutes at your manual washer every day.

Automatic parts washers

The main disadvantage to automatic parts washers is the fact that they cost so much more. For smaller shops, spending that much money when they don’t have a ton of parts to clean might seem like a waste—which is why these types of shops may opt for a manual washer instead.

The main advantage to owning an automatic washer, however, is that it can operate without your attention. You simply throw parts into it, turn it on, and wait for it to finish. While it’s working, you can keep yourself busy with other things. You can continue to work on projects, clean up, help customers, etc.

For this reason, automatic parts washers are generally recommended for larger shops where cleaning parts takes up more than 45 minutes of time each day. If this number is used as a sort of ‘reference guide’, then most people agree that an automatic washer will pay for itself and make you money in the long run.

Of course, there are still a few things to consider—such as which type of automatic parts washer to buy. There are actually a few different styles, and all of them come with their own sets of advantages and disadvantages.

But the main thing to keep in mind is that choosing which basic type you’re going to buy is the first and most important step. This initial purchase will require capital. You’re going to need to spend some money on it—so it’s important that you get the piece of equipment that’s right for your business.


There are definitely more things to consider in regard to this decision (manufacturer, warranty, price, quality, availability, style, etc.) than whether to buy automatic or manual—but remember that each feature will require a certain amount of research and thought if you want to maximize your investment. Make sure to think about how much the machine will be used and whether or not it seems like a good fit for your shop.

Lease CompassWhen you find a machine that seems perfect for you, make sure to check the warranty and ensure that you’re not going to be spending more than your budget will allow.  Whether you are a small or large shop, automatic parts washers are just more convenient than the manual alternative and allow you to focus more of your time on growing your business.  If you are experiencing budget restraints or have cash flow challenges, many automotive equipment dealers offer affordable leasing plans.  Typically terms range from 12 to 60 months and monthly payments can be designed to meet your exact budgetary needs.

If everything checks out and you still feel good about it after looking at all of the applicable information, then there’s a good chance that you’re going to be happy with the purchase.



Food Slicer Buying Guide

Equipment Essentials – How to Know When it’s Time to Buy a New Food Slicer

If you operate a deli or a restaurant that slices its own cheese or sandwich meat, then you’re probably very intimately acquainted with how a slicer works! In fact, your employees probably have a love and/or hate relationship with the model that you’re currently using!

I’ve spent quite a bit of time working in a deli—and I can tell you right now that there is no piece Food Slicerof equipment that’s quite as important (or quite as often overlooked) as the meat/cheese slicer. This piece of equipment will literally dictate how much can be accomplished in a day’s time—and is extremely important to keep up-to-date.

So how will you know when it’s time to buy a new one?  Here are some tips that should help.

Does it ever break down?

Slicers break down sometimes. Thankfully, they can be easy and inexpensive to fix—but keep in mind that breakdowns don’t always happen by themselves!  If your slicer is a few years old, there’s a good chance that one breakdown will be closely followed by more.  A good rule of thumb is that the first breakdown or problem might be a fluke—but the second usually spells the beginning of the end.

Your current slicer might continue to work for several years after the first few breakdowns—but its level of dependability may dramatically decrease.  For this reason, it might be a good idea to start shopping for a new slicer after it stops working the first couple of times.

Do you end up with long lines of projects that are waiting on your slicer?

If you end up getting pretty backed up with meat and cheese orders at several key points throughout the day, then it might be time to purchase an additional slicer that someone else can use at the same time.  Another benefit to having two slicers is that you’ll always have a backup if one goes down.

Unhappy CustomerLong lines aren’t that big a problem if they only happen once in a while—but if you end up with super-long lines or wait times for orders once or more on a daily basis, then it might be time to invest in a second slicer for your deli or kitchen—as this will help to increase customer satisfaction and cut down on needless wait times.

Are your employees getting frustrated with your current model?

Sometimes, the best way to figure out if your slicer needs to be replaced is to ask your employees. If they feel frustrated with the current model, you might want to figure out why and think about fixing the problem.

If you only have a manual slicer, for example, then upgrading to an automatic model might save time and ease pressure in the kitchen. In fact, if you don’t yet have an automatic slicer, but process a fair number of meat/cheese orders on a daily basis, then I would definitely recommend that you upgrade sooner rather than later.

Automatic slicers are a life-saver for busy delis, and I honestly can’t imagine a small to medium-sized deli functioning at peak efficiency without one.

In conclusion

Lease Vs. BuyMeat slicers are an essential part of any deli—and paying attention to how well yours is performing is a crucial part of the management of your business that deserves some time and effort.  Of course, you may need to weigh your need for a new model against your available capital—but keep in mind that leasing can be an awesome way to fill the gaps without breaking your budget or emptying your cash reserve.

The Engine Hoist Shopping Guide

Equipment Essentials:

3 Key Things To Think About Before Buying An Engine Hoist

An engine hoist can be a valuable addition to any garage—be it a commercial business, a private project location, or even a hobby-shop. If you’re going to be changing engines or moving them around, then an engine hoist will really save you some trouble. Engines are, after all, pretty heavy components to lift and move around—and some of them border on being unmanageable without some kind of equipment to help.

In this blog post, we’re going to talk about engine hoists and discuss 3 key things that you must think about before making your purchase.

The maximum weight capacity

MechanicThis figure tells you how much weight your engine hoist can manage—though it’s important to note that it may not always be as ‘cut and dry’ as it appears. Figuring out the weight of an engine is easy enough, and figuring out whether your hoist can safely manage it is no big deal—but what most people don’t realize is that there are also external factors to consider. For example, some folding engine hoists lose hoist capacity when they’re fully extended. Sure, you might be using a 1 ton hoist, but if it’s extended all the way, you may only be able to lift a fraction of that amount safely—which could severely limit its usefulness in certain situations.

Make sure to find out how the hoist capacity can be influenced before you buy a hoist, just so that you’re ready for any situation that might present itself.

Used or New?

Some people like to buy things used, and for good reason. You can often save money when you Old vs Newbuy used as opposed to buying new—though when it comes to engine hoists, you’ll likely find that buying used can be a bit more risky than it’s worth.

If someone misuses a hoist or lifts more than they’re supposed to with it (even once), then the odds of it failing in the future are pretty drastically increased. Unless you’re buying some kind of refurbished model that can be guaranteed for safety, you should really stick to the idea of buying new and not sacrifice safety to save on the purchase price.

You might want to consider buying a foldable hoist if you don’t have a ton of room

The foldable engine hoist design is one of the most popular on the market today—and for good reason. Structurally, they’re very durable and are capable of basically everything that a crane hoist is capable of. However, they also offer a feature that could make them even more useful to people with smaller shops or garages—they save on storage space.

Since foldable engine hoists can be reduced to a smaller size for storage, you’ll find that they take up much less room. This can definitely be advantageous if you’re trying to avoid clutter—especially if you don’t use the hoist on a daily basis.


Lease CompassBuying or leasing an engine hoist may be one of the best moves that you ever make for your garage, especially if you plan on changing engines with any kind of regularity whatsoever—but it’s also important that you do some research about them beforehand to avoid some common problems. You may find that many hoists are similar, but don’t forget that there are differences, and some of them may be significant in your situation. Do you want a hoist that folds up? Do you want a hoist that can lift more weight? Do you need a hoist with adjustable legs? Is your building structurally secure enough for a chain hoist?

These are all good questions to ask—so make sure that you look into them before spending your money. A little fact-finding done now will result in a hoist that will suit your needs much better in the long-run.

Freezer Procurement Made Easy

Equipment Essentials

Should you acquire your commercial freezer with cash, or should you finance it?

We’ve talked a little bit before on this blog about what to look for in a commercial freezer—but in this blog post, we’re going to focus a little bit more on the difference between buying with cash capital and financing.

Buy Rent SignOf course, leasing could also fit into this discussion—but for the sake of this post, we’ll consider it a part of the financing option.

The main difference between these two very different options is as follows.

Buying with cash capital

This option would require you to have a lump sum of cash on-hand with which to purchase the piece of equipment. You would then pay for it with that lump sum—but would own it outright and would not be required to make any additional payments on it from that point on.


This option would require you to pay for the piece of equipment in monthly installments. This could mean leasing it, getting a loan and making payments on that, or in-house financing of some kind. The main difference between this option and buying with cash is that this option does not require you to have a large lump-sum of money available. It does, however, require you to make monthly payments over a certain length of time.

So, what’s the difference?

Dollar ScalesThe main thing to think about when contemplating purchasing options is the availability of capital. To put it simply—how much cash do you have?

This might be a fairly simple question at first glance—but it also comes with some conditional variables that are important to be mindful of.

If you do have the cash on hand, you might also need to think about whether you’re going to be needing it for anything else. Is this lump-sum of cash your only emergency fund? Are you going to need it to make payroll? Are you going to need it to pay next month’s mortgage, or to make a supply order?

Payment OptionsIf you’re going to be needing this cash for anything, then you’ll definitely want to consider a financing or leasing option. These options will allow you to spread the payments out over time. Yes, you’ll end up paying a bit more due to interest—but at least it won’t deplete your cash reserves and cause you hardship down the road.

Of course, having more than enough cash on hand may create a different situation entirely. With a vast surplus of capital, you might find that paying for the piece of equipment outright can save you on interest. If you find that your budget can handle such an investment all-at-once, then it may be in your favor to take advantage of it—though an amount of money this large should never be spent without doing some serious thinking and planning!

Keep in mind that a commercial freezer is no small purchase—and that spreading payments out over time can offer a safety-cushion that even the most impressive of bank-accounts can benefit from. Plus, many companies offer very reasonable loan rates. Leases can also be a fantastic option whether you have stellar or poor credit, or if you don’t want to jump through the hoops associated with getting the bank to lend you the cash.


In the end, it’s important to think about the future and to plan for every possibility. Make sure to take future bills into account, and remember that every business is going to need some emergency cash at some point.

With great leasing and financing options being offered nowadays from a variety of sources, it might make the most sense for most small-to-mid sized businesses to make payments—but this is, of course, up to you. You’re the authority on your business, and you know your current financial situation better than anyone else—so don’t take such an important decision lightly, and listen to your instincts if they’re telling you to play it a little bit safe.


Equipment Essentials – Freezers

Choosing a Freezer Manufacturer— Part 2 of 3

In the first part of this blog post, we discussed how important it is to choose the right equipment manufacturer and dealer when the times comes to buy a new freezer for your business—and in this second part, we’re going to continue the discussion with more questions that you should be asking yourself before making this crucial purchase.

Question #4: Does this manufacturer provide easy-to-understand quotes with itemized listings of exactly what you’re getting?

QuoteBeware of manufacturers who aren’t completely clear on what you’re getting for your money! Quality equipment makers know that businesses need to know what they’re getting—and they know that making this process simple is better for everyone. If the manufacturer seems to go back and forth on exactly what the unit does or doesn’t come with, then odds are good that you’re going to be better off looking somewhere else.

What you want to look for are knowledgeable salespeople who can give you firm, logical, and consistent information about their products. Manufacturers who put this kind of effort into their salespeople are generally the type who also put quality effort into their products—which creates a win-win scenario for everyone involved.

Question #5: Are shipping costs being clearly spelled out and detailed?

With equipment as large as a commercial freezer, it’s important to know exactly what it’s going to cost you to complete and install the purchase—from beginning to end. This means that you’re going to need a specific shipping figure with which to completely plan out the purchase, lease, or loan—so don’t accept anything less. Good companies will give you what you need, so try to seek these out so that you can avoid being taken advantage of with unforeseen fees.

Question #6: Is this manufacturer offering a warranty that’s really going to protect you?

WarrantyMake sure that you check the warranty information very carefully. Read the small print, and make sure that you understand it all. The truth of the matter is that this is no small investment. Buying a commercial freezer is going to cost your business some money. Regardless of whether you’re planning to pay with cash, lease, or get a loan, it’s important to know exactly what you can expect from the equipment manufacturer in terms of future protection.

How many years is this piece of equipment covered for? What parts are protected? What will they replace? Will they pay for more extensive repairs, or will you be stuck with huge bills if you suffer a breakdown?

These are all important questions—and the only way to be clear on the answers is to choose a manufacturer that offers a quality warranty—one that will keep you up and running if bad luck strikes.


These definitely aren’t the only questions to ask yourself before jumping into a deal—but they can provide a solid, positive basis for what’s important. At the end of the day, you need to know that you’re going to be taken care of. Nobody has money to burn nowadays (nobody really ever has)—and it’s perfectly reasonable to want to outfit your kitchen for the long-term.

But remember that you can’t trust a manufacturer to do this for you. You, the business owner, are responsible for starting the conversation. If you don’t weed out the bad apples, you’ll be stuck with them—and you can’t feed bad apples to customers (pun intended).



Commercial Freezers

Equipment Essentials Series

How to Select the Right Commercial Freezer Manufacturer – Part One

This is going to be the beginning of a two-part post on the subject of choosing a commercial freezer manufacturer. Once you choose the right type and size of freezer for your business, you’re going to need to decide on a manufacturer—and this can definitely be a challenge.

Commercial Kitchen EquipmentThe problem with a lot of different freezer options is that they’re very similar. Many models contain the same basic features, and many of them come with similar perks. There are also a lot of pricing similarities between brands—which can serve to make it more difficult to choose the perfect freezer for your business.

And yet, whether you run a corner café or an award-winning waterfront bar and grill, the need for a high-quality freezer will be the same. You literally cannot do business without it! So in this article, we’re going to discuss some fantastic questions to ask yourself before deciding on which company to purchase this vital piece of equipment from.

So let’s get right to it. Here’s part 1.

Question #1: How long has this manufacturer been in business?

Business ConfidenceThis is a pretty basic question—but it’s also incredibly important! As a general rule, you’re probably not going to want to do business with a manufacturer that’s been in business for less than ten years—and there are several reasons for this. For one, a decade of business indicates success. If the company has been able to stay open for ten years or more, then they’re obviously doing something right.

Secondly, a company that has been in business for this long has probably found a way to work well with its customers—which is a HUGE benefit! Finding a company that gives you service after the sale is invaluable in this industry—and a ten-year track-record is a great indication of future satisfaction.

Question #2: Does the company maintain an informative and well-designed website?

If you can’t understand he website—or navigate it—or figure out where the company is located, then you probably don’t need to concern yourself with trying to buy from them.

Seriously—we live in the twenty-first century. You would never expect a business to forget to unlock their doors in the morning. You would never expect a business to forget to stock their shelves. You would never expect a business to allow a leaky roof or a broken floor to remain leaky or broken.

There is, therefore, no reason for why any company should be skimping out on a website. If the web-presence isn’t high in quality, you might want to steer clear and look for someone who can get it right.

Question #3: When you call, do you get an answering machine, or a real person?

Quality Customer SupportThis is super important—and while it’s getting more and more difficult to find quality help these days within the realm of customer service, you should keep in mind that you cannot afford to invest in a manufacturer that can’t even answer the phone in-person! Companies that do this care more about their costs and convenience than your time—and this is a pretty big red-flag where commercial equipment manufacturing is concerned.

Really—there’s no reason for it. If you can’t get a person on the phone without waiting for fifteen minutes or navigating some crazy dial-powered menu, then you might just want to try your luck elsewhere and with a company that cares more about you—the customer.


This is the end of blog post 1 of 2—but don’t forget to check back to see the next set of questions that you should never neglect to ask before making a commercial freezer purchase!