Category Archives: Telecom Equipment

Interactive Voice Response System

The Benefits of An Interactive Voice Response System

An interactive voice response system (IVR) is a computerized system that utilizes voice to interact with customers on the phone. The computerized system is one step ahead of the automated service where it interprets customer vocal directives so that it helps to direct each customer to the right representative and serves to provide many benefits to a business as well.

An interactive voice response system saves time. Rather than a few to numerous representatives taking calls in order to gauge the need of each customer, the customer can clearly define what the particular need is and then be transferred to the appropriate product or service agent. Some customers are in need of the billing department while others simply need an address and directions. Whatever the reason, utilizing a response system quickly sorts out calls, who should take those calls and whether a representative is needed on the phone to begin with.

An interactive voice response system saves money. Because a response system can be used by several customers calling in, less representatives and receptionists are actively needed. This can save money in terms of man hours, but because a response system is efficient at handling several customers simultaneously, less staff is required to take on customersí calls.

An interactive voice response systemThis type of technology also maintains order. A response system not only sorts calls out, but can lead customers in sequential order to help customers find the right representative and department. For instance, a customer might need to speak to a representative for a billing issue, but itís related to an issue in a separate department. Through a sequence of questions, it is easy to reach the particular representative quickly and efficiently.

An interactive voice response system provides a courtesy to customers. Despite the wish to talk to a human at times, there are times that customers just need a quick answer, such as when a store is open. Itís not necessary to get a representative or other on the phone when one is not needed. However, with the use of an automated response system, a customer can speak to a representative if needed. The bottom line to your business, A a voice response system provides phenomenal customer care at a lower cost.

PBX Solutions

How PBX Solutions Help Small Businesses

Many mid-sized and larger companies today use PBX solutions with their telephone network, and there are significant advantages to these companies for doing so. This acronym refers to a private branch exchange, which essentially means that a private network is used inside the company for telephone communications. Those users who are connected to the network may share external lines outside of the network, and these shared lines can be used to make phone calls outside of the network. Ultimately, in larger and even mid-sized companies, PBX solutions can simplify the phone communications network and help the company to save money on a monthly basis by reducing the cost of the phone bill. However, if you have a smaller business, you may be wondering if this is a solution that your company could benefit from.

The fact is that even smaller companies could enjoy cost savings by investing in PBX solutions, but the right solution must be located and implemented. Some of these solutions are rather expensive, and it may be disadvantageous for smaller companies to invest in and to use these higher-end systems. However, with a solution that is designed for smaller companies, the PBX system can minimize the number of outside lines that the company must pay for. Each line will have a monthly fee associated with it, so the company can enjoy cost savings with regular use of the system. In order to determine how cost-effective the implementation of a specific system is, the companyís representatives or decision makers should analyze the amount of time it will take to recoup the financial investment associated with the system.

The cost of PBX solutions is an important factor to consider when making the decision to invest in these systems, and because of this, you want to find the most cost-effective solution available. The best option available is to shop online with is not a retailer, but it can connect you to dozens of retailers and help you to collect quotes for the solutions that are right for your needs. This is a simplified method for finding the right solution at the best price.

VOIP Phone on a table

Can Your Business Do Without A Business Phone System?

It is often said that the key to any and every good relationship, is communication. This is not only true for personal relationships; it’s true for business relationships as well. Having the ability to communicate quickly and constantly is something all customers want.

The ability to communicate is what drives every part of business, from marketing and sales to development and innovation. Make no mistake about it, communication is the number one reason businesses rise and fall.

So if you think your company can get along without a proper business phone system, then you might soon find your competitors passing you by. Often times, business owners think of an office phone only as a way to communicate with employees. Therefore they tend to put it off, waiting for business to pick up, or other means of justifying the costs.

While that logic is understandable, it’s wrong. A business phone system should be used for much more than communicating between employees and management. In fact the business phone systems are usually used as a form of advertising, by bigger companies.

As soon as small business owners learn this, they will begin to grow much quicker. If you’re a small business, think of the money and time you spend with marketing and advertisements. All companies spend time on marketing, no matter how small.

Usually with smaller companies the time is spent talking with previous customers, this is still considered advertising, even if it’s not a full billboard ad. In fact this is the best way to advertise your business. It’s known as word of mouth and it is the most powerful form of marketing there is.

Imagine if you could harness that ability to speak your message to new clients as well previous clients. This is more than a phone call. A proper business phone system comes with many more advantages. Using these advantages in ways that not only help with client retention, but help grab client’s attention, this is how small companies become big businesses.

All communication is marketing, without the ability to communicate around the clock in all situations, you seriously cripple your chances for success. This is more true now than ever before.

Telecom Equipment

5 Things You Need to Know About Telecom Equipment

If you are in the market to purchase new telecom equipment for your company, you should take time to learn more about the different models of equipment available. Your telecommunications equipment may is be among the most important and vital equipment in your office, and it is mission critical to any business.  may be used frequently throughout the day by most or all of your staff members. Before you make your purchase a new system or upgrade a current installation, consider these important components of making the right purchasing decision points.

The Skills Required
Some telecom equipment is designed to be truly user-friendly, and other equipment may be more complicated to use effectively. Some of the more advanced models, for example, may require your employees to receive specialized instruction in order to use the features. However, even some advanced models are designed with ease of use in mind.

The Number of Users
Many types of telecom equipment have a limit on the number of lines that the equipment can function with. For example, some models may be capped out with five or six lines, but others may be able to accommodate dozens of users or more. Make sure you understand not only your current staffing needs but take into account your growth projections over the next three to five years,

Special Features Available
One thing about technology, it is always changing.  If you have not shopped around for new equipment recently, consider taking time to learn more about the different models available. Consider, for example, that high-end equipment may have special features not found in other models, and your company may benefit significantly from being able to access these special features found in some models.

The Possibility of Upgrades
While some equipment may have special features installed in the basic equipment that can be purchased, other models of telecom equipment may have modules or upgrades that can be added to the equipment after the initial purchase. These allow you to control the cost of your purchase and to expand the functional use and benefits of your equipment without having to retire one system and implement a new system.

The Cost
The cost of different models of equipment can vary considerably as well, and because of this, you should consider shopping around before you make your final decision about which model to buy. By shopping around, you could find a model of equipment that meets your needs and that is priced at an affordable level for your companyís budget.

Using the right telecom equipment is imperative for companies today, and can help you to find the right equipment with minimal time and effort. Put to work today to begin shopping for your equipment.