Choosing a Freezer Manufacturer— Part 2 of 3
In the first part of this blog post, we discussed how important it is to choose the right equipment manufacturer and dealer when the times comes to buy a new freezer for your business—and in this second part, we’re going to continue the discussion with more questions that you should be asking yourself before making this crucial purchase.
Question #4: Does this manufacturer provide easy-to-understand quotes with itemized listings of exactly what you’re getting?
Beware of manufacturers who aren’t completely clear on what you’re getting for your money! Quality equipment makers know that businesses need to know what they’re getting—and they know that making this process simple is better for everyone. If the manufacturer seems to go back and forth on exactly what the unit does or doesn’t come with, then odds are good that you’re going to be better off looking somewhere else.
What you want to look for are knowledgeable salespeople who can give you firm, logical, and consistent information about their products. Manufacturers who put this kind of effort into their salespeople are generally the type who also put quality effort into their products—which creates a win-win scenario for everyone involved.
Question #5: Are shipping costs being clearly spelled out and detailed?
With equipment as large as a commercial freezer, it’s important to know exactly what it’s going to cost you to complete and install the purchase—from beginning to end. This means that you’re going to need a specific shipping figure with which to completely plan out the purchase, lease, or loan—so don’t accept anything less. Good companies will give you what you need, so try to seek these out so that you can avoid being taken advantage of with unforeseen fees.
Question #6: Is this manufacturer offering a warranty that’s really going to protect you?
Make sure that you check the warranty information very carefully. Read the small print, and make sure that you understand it all. The truth of the matter is that this is no small investment. Buying a commercial freezer is going to cost your business some money. Regardless of whether you’re planning to pay with cash, lease, or get a loan, it’s important to know exactly what you can expect from the equipment manufacturer in terms of future protection.
How many years is this piece of equipment covered for? What parts are protected? What will they replace? Will they pay for more extensive repairs, or will you be stuck with huge bills if you suffer a breakdown?
These are all important questions—and the only way to be clear on the answers is to choose a manufacturer that offers a quality warranty—one that will keep you up and running if bad luck strikes.
These definitely aren’t the only questions to ask yourself before jumping into a deal—but they can provide a solid, positive basis for what’s important. At the end of the day, you need to know that you’re going to be taken care of. Nobody has money to burn nowadays (nobody really ever has)—and it’s perfectly reasonable to want to outfit your kitchen for the long-term.
But remember that you can’t trust a manufacturer to do this for you. You, the business owner, are responsible for starting the conversation. If you don’t weed out the bad apples, you’ll be stuck with them—and you can’t feed bad apples to customers (pun intended).