4 Tips For Training Staff In the Use Of New Equipment
Regardless of what type of business you’re running, there is going to come a time when you’re going to buy new equipment—and that, fortunately or unfortunately, also means new training for your staff.
We’ve all heard horror stories of companies that tried, and failed, to implement and integrate new technology successfully. But we also know that not every business has the time or resources for major training operations. So how do you go about finding the middle ground? How do you find a way to get your staff trained adequately without breaking the bank or diminishing the quality of the customer’s experience?
Here are 4 tips that might help.
1… Get core personnel trained quickly
It might be tempting to just run the new equipment by yourself if you own and operate a small business—but this can quickly bog you down and lead to frustration for both you and your employees. For best results, decide who’s going to be running the equipment the most—and train them first. Then, you can rely on them to train other people—thereby taking some of the work off of your hands.
2… Don’t try to throw employees into the mix without adequate training
One of the biggest complaints I’ve heard from employees is that they don’t get enough training in their position at first—which leads to frustration, stress, and longer wait times for customers.
I’ve also heard a lot of customers complain about not always getting experienced, trained employees to help them.
To remedy this problem, try to avoid thrusting employees into jobs with new equipment before adequate training has been provided. Not only will this make the workplace a more positive place, but it will also be safer and result in higher customer satisfaction.
3… Keep additional training materials available
If the equipment is especially difficult or complicated to use, make sure that everyone knows where to locate the training manual and/or any instructional materials that you have that might be able to help if they get into a jam. What if they push the wrong button, but don’t have anyone around to get help from? Such a situation could quickly become frustrating and time consuming—and valuable time could be wasted as the employee searches blindly for an answer without knowing where to look.
On the flip-side, keeping training materials and/or manuals within easy reach could save a lot of energy if something goes wrong.
4… Remember that some people may be more suited to particular tasks than others
Figuring out which employees to train first could mean the difference between a stress-free integration and a nightmare when it comes to buying and utilizing new equipment. Everyone has different skills and talents—and there’s a very good chance that there are one or two members of your team who are especially well-suited to the new position you’ll need filled.
Regardless of how you choose to fill this position, remember to take into account that everyone is different, and that some people will tend to have more of an affinity for certain types of jobs.
Buying and integrating new equipment and technology is a big step for every business—but it’s important to keep in mind that some planning and forethought will be necessary to keep things running smoothly. Try not to just throw things together at the last minute. Planning, patience, and training will yield the best results for your time and effort—so when it comes to training, try to remember that your employees really need you to make sure that they